
Santiago ROI utilizes proprietary tools to measure opportunities in your portfolio against consumer trends, needs and preferences. We assess and define an organization’s MultiCultural DNA™ - your specific ability to align and scale your business externally and internally – with retail, sales, IT, org design, products and budgets.
- Competitive Intelligence
- Data Mining
- In-Field Surveys
- Best-in-Class Benchmarking
- Consumer Insights
- Market Trends and Trade Area Analysis
- Ethnographics
- Multicultural Internal Readiness Evaluation
- Acquisition-Loyalty Predictive Modeling
Your brand is evaluated In-Culture and In-Context with your key growth segments. Brand positioning is then aligned with these needs, values and beliefs.

Case Study: US Gypsum
Phase: Strategic Intelligence
Fortune 500 construction manufacturer USG-Sheetrock contracted Santiago ROI to develop a 3-Year Hispanic Strategic Marketing Plan.
Fortune 500 construction manufacturer USG-Sheetrock contracted Santiago ROI to develop a 3-Year Hispanic Strategic Marketing Plan. We began by evaluating:
- Current GM marketing plans
- Existing primary and secondary research
- Client sales data
Santiago ROI defined USG’s Hispanic market share across multiple products and Business Units. We also conducted In-Market site visits to analyze Hispanic pro building trade and consumer trends, behaviors and insights.
Evaluating all intelligence gathered, we developed comprehensive Hispanic Profiles of the target audiences (Pro’s, Remodelers, Do-It-Yourselfer’s). These Profiles detailed behaviors, preferences, aspirations and purchase decisions of Hispanic consumers and how they relate to USG and their products.

Case Study: Pernod Ricard USA
Phase: Strategic Intelligence
Premium spirits and wine company, Pernod Ricard USA (PRUSA), the second-leading company in the U.S. by sales value, engaged Santiago ROI to analyze current and project potential Hispanic market share for their brand portfolio.
Premium spirits and wine company, Pernod Ricard USA (PRUSA), the second-leading company in the U.S. by sales value, engaged Santiago ROI to analyze current and project potential Hispanic market share for their brand portfolio.
- SROI evaluated the Hispanic liquor category by:
- volume/consumption
- penetration by age and acculturation
- brand preferences and patterns
- To uncover insights and drive our US Hispanic strategy, Santiago ROI conducted field-site research in emerging and key markets:
- 1,500 sample quantitative study
- 100+ in-depth field interviews in the US, Mexico & Puerto Rico
We analyzed our research and learnings to create detailed category profiles of the Hispanic consumer. These category profiles provided us with sufficient volumetric guidance to generate incremental consumption and profit projections for the US Hispanic market.